How can we help?

Unlock the domain at your current registrar, request the EPP/auth code, then start a transfer from our domains page. Transfer fees include a 1-year extension on the domain. Most TLDs complete within 5–7 days.

Pick a Microsoft 365 plan from the email page, then add a mailbox at the email address you want. We’ll guide you through MX/CNAME records — if your domain is also at ixitech, the records auto-configure.

If you bought a Managed SSL or hosting includes free SSL, we install it for you — no action needed. For self-managed certificates or installs on third-party hosts, see our installation services (1, 5, 10, or 25 sites).

DV (Domain Validated) proves you control the domain — issued in minutes, ideal for blogs and personal sites. OV (Organization Validated) verifies your business is real — issued in 1–3 days, recommended for B2B and member areas. EV (Extended Validation) is the strictest level — 3–5 days, recommended for fintech, healthcare, and high-value e-commerce.

Most plans include a free site migration. Open a support ticket or call us — provide your current host’s cPanel/FTP credentials and we’ll move WordPress, files, and databases for you. Allow 24–48 hours for completion.

Most plans include a 30-day money-back guarantee on the initial purchase. Cancel from your account dashboard or call support. Domain registrations are non-refundable per ICANN policy, but auto-renew can always be turned off.

Many TLDs include free WHOIS privacy automatically. For TLDs that don’t, you can add Domain Privacy + Protection from your domain dashboard for a small annual fee. The service masks your personal info from public WHOIS records.

Click the Sign in icon in the top-right of any page, or visit your account dashboard directly. Need help with a specific charge? Call (480) 624-2500 — billing support is 24/7.