Account & Billing
Sign-in, invoices, and renewals
Where to find your billing info and how to manage payments.
6 articles · Click any question to expand
How do I sign in to my account?+
Click the user icon in the top-right of any page, or visit the sign-in page directly. If you’ve forgotten your password, use the reset link there.
How do I find my invoices?+
Dashboard → “Account → Billing” → “Order History”. Each order shows itemized line entries with PDF download. For tax purposes, all VAT/GST is itemized separately.
How do I update my payment method?+
Dashboard → “Account → Billing” → “Payment Methods” → “Add Payment Method”. You can store multiple cards or bank methods and pick a default. Auto-renew uses the default unless you specify otherwise per product.
How does auto-renew work?+
By default, all subscriptions and domain registrations auto-renew 30 days before expiry on your default payment method. We send reminder emails 60, 30, 7, and 1 day out so you can opt out anytime. Disable auto-renew per product from “My Products” → product → “Settings”.
How do I cancel a service?+
Hosting and most subscriptions: dashboard → product → “Cancel”. You’re refunded prorated within the 30-day money-back window. Domains: per ICANN policy, registrations are non-refundable, but you can let them expire by turning off auto-renew. Need help? Call (480) 624-2500.
Can I add team members to my account?+
Yes — dashboard → “Account → Delegate Access” → invite a teammate by email with a specific permission level (View, Manage Hosting, Manage Domains, Full Admin). They get a separate sign-in but operate within your account.